Refund policy

We have a no return/refund policy after 3 days, which means you have 3 days after onboarding and receiving your service team/tasks approval to request a refund. 

To be eligible for a refund, your service must have not commenced. You’ll also need the receipt or proof of purchase. 

To start a refund, you can contact us at support@imacksconsulting.com. Please note that refunds will need to be sent to the email address above only. You may also use the Contact Us form.

If your refund request is accepted, we’ll send you a refund request form, as well as instructions on how and where your requests should be sent for review. Chargebacks commenced with your bank/credit card/payment provider against us without first requesting a refund will not be accepted and will be contested by our legal team. 

You can always contact us for any refund questions at support@imacksconsulting.com. 

European Union 4 day cooling off period
Notwithstanding the above, if the service is being offered outside of the USA such as into the European Union, you have the right to cancel or request a refund of your service order within 4 days, for any reason and without a justification. As above, your refund request must follow the same procedure for same to be processed. You’ll also need the receipt or proof of purchase.

Refund Updates
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please be reminded that it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your refund request, please contact us at support@imacksconsulting.com.